When I received it, someone had already taken it out of the packaging, even though I bought it first hand. The inside of the box had been destroyed on purpose by someone over at Thomann. The outside was fine.
The plastic cover-stickers of my Sub’n’Up pedal have also been removed, even though normally you do find them on your pedal. There was no manual inside, but I’m not sure whether they supply it, since there’s a manual on the box.
At first I figured I let it slip, since Thomann had served me really well before and a one-time slip with a bad employee wasn’t going to hinder me, since the pedal worked fine. By now more and more of my products turn up in damaged boxes, stepped on, even though I for instance bought the software on DVD so I had a proper hardcopy at home as well, rather than just a soft-copy on my computer. The box all of the products get shipped in was in premium condition.
Customer care refuses to contact the distribution center to catch the culprit.
This is the original review that I wrote, and that I still write because of the formidable quality TC Electronic delivers:
Officially it’s called the Sub ’N’ Up octaver, but in practice it does provide you with a sound that will make your balls drop.
The tone print setting is nice, because it allows you to try different types of octavers with different effects added to them, like basic drive and added chorus or vibrato, that allow you to craft your own sound.
The one downside to me on the poly or classic setting, is that the EQ limits the range within which the octaver adds the SUB 2, SUB, and UP to your signal. In the toneprint setting your can turn this off, opening up the full range, but when playing my mouth harp with the fixed poly or classic settings, the octaver doesn’t respond to the higher tones in the higher octaves, so I have to use the toneprint setting to add the SUB 2 and SUB, with only a bit of UP.
I would prefer to be able to turn the limiters off for the poly and classic mode as well in terms of frequency response.