Satisfaction Guarantee

We want our customers to be fully satisfied with our products, service, and the store itself. On this page, we'll show you some examples of how we try to achieve that.

We're here just for you

Everyone who orders from Thomann is assigned a personal contact who will look after you before and after your purchase. You'll be advised by real musicians and specialists who take your problems and questions seriously, and who above all, understand them. We address your individual needs and stick to your budget, recommending only products and solutions we truly believe are the best for you.

Solderers of Fortune

At present, more than 117 technicians and instrument builders make up Europe's largest service centre with 11 specialist workshops. They will maintain, care for and repair your equipment to the highest standards. This keeps repair turnaround times as short as possible, and even if you didn't buy the item from us, the service is still available to you at very reasonable cost.

Fastest delivery times

Once you have completed your order, we want the goods to be on your doorstep asap. That's why we keep over 80,000 different items in stock in Europe's largest logistics centre, just waiting to be sent out to you. This is how we ensure extremely fast availability for you.

Trying out without commitment: our Money Back Guarantee

Before you can know that an instrument or piece of equipment is really right for you, you have to try it out. And that's exactly what you can do for 30 days, worry free, and right at home. If an item doesn't fully satisfy you, just send it back to us under our Money Back Guarantee. In most cases, even the return postage is free. So feel free to shop online with us, secure in the knowledge that you don't have to commit to anything you don't really want.

How cuuuuuute!

Why the cat?! We want our customers to be as 'purr-fectly' happy as this kitten :-) Ever since the company was founded in 1954, our employees have been following Hans Thomann Sr's advice: listen to the customers, and learn from them. But don't worry, we don't scratch!