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When I opened the box containing my Sire M7 fretless five string bass I was disspopinted to discover that the bass wad completely unplayable because the action(strings) over the entire fretboard was completely flat. I went to adjust the truss rod only to find that the plate covering the truss rod had the plate screws installed in such a way that requires you to remover or loosen two of the strings to gain access to the truss rod. I was also VERY disappointed to find that there was not any technical information or pamphlet explaining any of the volume & tone control settings or what each control did. I had to search on Youtube to find this information. That said & on a positive note, once I was able to make truss rod adjustments(I am NOT a bass tech by any means) the bass is a solid bass. finally was playable