The feel, finish, and sound of the guitar are great. It stays in tune pretty well, and the intonation is fine, even without compensated saddles. This is actually the second guitar I ordered. The first was lost or destroyed by UPS (it never arrived.) It took about seven business days to resolve, but Thomann reshipped my order. This guitar arrived with a large hole in the outer box, that penetrated the inner box of the guitar, leaving a centimeter diameter ding in the back of the guitar. One option Thomann offered was a more-than-fair partial refund to my PayPal account if I wished to keep the guitar as is. This is the option I chose, as the ding is relatively small and unobtrusive. I have been quite satisfied with both the guitar and the customer service from Thomann. However, if you are shipping a guitar to the U.S. via UPS, I would recommend purchasing a hard case and having it shipped in that. UPS is not kind.