The original guitar was damaged in transit, not really Thomann's fault, but I do think they need to look at the packaging on the Harley Benton boxes. The little bits of foam stuck on the insides are just not up to it , most of the ones on mine had become detached. They need eeds bigger pieces of higher density foam.
No issue with getting a replacement, but it came without a trem bar. Again, this was quickly sorted by customer services.
As for the actual guitar, the satin finish is really nice, shows off the ash body well, and the neck is really comfortable. I had to lower the action a bit, and tweak the intonation as it was a bit sharp, but I'd expect that on guitars costing a lot more then this. Frets are a bit scratchy and could do with a polish, but other than than I'm happy.