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As a ukulele teacher I thought I would upgrade to a tenor Uke so that my students could actually see what I am playing - I read and watched a lot of reviews - all raved about this model - then I was told to never buy a Uku from a big company as they don't look after the items when they dispatch them - when it arrived all though the strings rightfully were slackened it was perfect, after a good tune to stretch the strings it plays really well and seemed like it was set up perfectly - I have recommended the Baton Rouge UTW-C to some of my student.